Refund Policy

Last updated: October 2, 2026

All sales are final. We do not offer refunds, returns, or exchanges, except for items that arrive dead on arrival (DOA).

What Counts as Dead on Arrival (DOA)

An item is DOA if it does not function when first installed in a compatible system by qualified personnel, following the manufacturer's installation procedures. Items are not considered DOA if the failure results from:

  • Incorrect part selection or incompatibility with your system
  • Improper installation, handling, or configuration
  • Electrical, environmental, or physical damage after delivery
  • Modification, repair, or opening of the part
  • Failure of other components in the system

How to Report a DOA Item

  1. Contact us within 7 days of delivery at 877.299.8303 or info@arrad.net.
  2. Provide your order number, the part number, your system details, and a description of the failure (error codes, logs, or photos help).
  3. We will review the report and, if approved, issue a Return Merchandise Authorization (RMA) number.

Returning a DOA Item

  • Items must be returned with an RMA number. Returns sent without an RMA will not be accepted.
  • Return the item in its original packaging, or equivalent protective packaging, with all labels and anti-static protection intact.
  • Returned items are inspected and tested. If the item is confirmed DOA, we will replace it or refund the purchase price, at our option and subject to availability.
  • If testing shows the item is not DOA, it will be returned to you at your expense.

Refunds

Approved refunds are issued to the original payment method once the returned item has been received and tested. Original shipping charges are not refundable.

Damaged in Shipping

If a package arrives visibly damaged, note the damage with the carrier at delivery and contact us within 48 hours with photos of the package and the item.

Questions

Call 877.299.8303, email info@arrad.net, or contact us online.